One of the things that I’m passionate about is helping people to communicate better online. There’s so much communication out there that is just ignored: mostly because people make the wrong assumption that their message is as important to their recipient as it is to them.
Here’s a presentation I put together on this subject, for an “external engagement” day. I’m still learning how best to use slideshare: I added my notes to the actual presentation slides – I would welcome any ideas you might have for how to make the presentation better.