Bedtime stories

One of the joys of reading bedtime stories is, through repetition, seeing the evolving ways the kids interact with stories. Tonight we read The tale of Jemima Puddle-Duck, a story about a good natured but simple duck who is (spoilers) unaware that her fox landlord is preparing to roast her for dinner.  The story is […]

Customer service

I had another reminder of the gap between my own understanding of what constitutes a simple user experience, and what a less-savvy computer user might deem simple. We still have a long way to go, but I’m continuing to learn.  When helping someone use a computer, as in many things, listening is more important than […]