rather die than change

Around ten years ago I read an article on heart attack survivors that proved people would rather die than change – given simple lifestyle changes to make, that would literally save them from having another, this time fatal, attack, the majority of people were unwilling or unable to make the change. Changing (especially after a certain age) […]

Bedtime stories

One of the joys of reading bedtime stories is, through repetition, seeing the evolving ways the kids interact with stories. Tonight we read The tale of Jemima Puddle-Duck, a story about a good natured but simple duck who is (spoilers) unaware that her fox landlord is preparing to roast her for dinner.  The story is […]

Customer service

I had another reminder of the gap between my own understanding of what constitutes a simple user experience, and what a less-savvy computer user might deem simple. We still have a long way to go, but I’m continuing to learn.  When helping someone use a computer, as in many things, listening is more important than […]