For almost two hours in the Sydney Town Hall, Matt and I sat listening to Ira Glass talk about how he uses radio to tell stories, and about how to interview people in a way that will make you “fascinating-er”. Here are a few notes I scribbled down, and my immediate thoughts on them. I’m …
Category Archives: communication
how hard is it to write a good form?
There’s more to think about in creating a good form than you’ll find in a simple checklist – formulate has great ideas on forms and how to make them work with your organisation.
the danger of using jargon
An illustration of what can go wrong when you use words that people don’t understand.
copyright and licences
Just working through a massive backlog of links that I’ve marked to blog “someday”, and this guide to copyright and licences looks very thorough.
how-to: make videos using keynote
If you’re trying to put a quick video together, and you have a mac with Keynote, you should read this how-to.
improving your workflow
I know this Seth Godin blogpost will launch a hundred blogposts around the internet, but I’d like to say that I’ve tried this out for a colleague, and I think it was well worth it. For me, to better understand the way non-geeks do their day-to-day work, and for her, so finally feel on top …
should I forward that email?
I spent some time last week going over the slides I use to train people how to be better at email. This diagram is a new addition to the slides. I’m not trying to say that you should never forward an email. I have been known to – very sparingly – send emails on to …
learning better email skills to improve your social media skills
I had the opportunity last week to spend two days at a digital marketing conference – Digitech 2011 – and think about where online marketing is heading. There were a number of recurring references in the week, and one was name-checking Seth Godin. So why not join in on that? Seth Godin blogged last week about …
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the paradox of content creation
A social media site called Path is out of closed beta. Different to twitter, which is all about sharing in public, this is about putting minimal text (and location and friend details) on a photo or a video, and sharing it with a closed list of people. What prompted me to write a blog post …
facebook and conversations
The average facebook user in Australia spends five hours per month on the site (according to comScore). That’s five hours each month where you’ve moved your social life to interactions behind a screen. The kind of people who do this are more likely to join groups, and get involved in group activities offline too (see …