Category Archives: communication

How to Speak by Patrick Winston is a brilliant talk that self-illustrates.

Clearing the backlog of old posts a little. If you’re trying to get an answer from a politician on an issue, rather than mass-copying a form letter, you might like to think through Bernard Keane’s guide to writing to Ministers.

When I read this headline, I couldn’t imagine this being done – who has that kind of money lying around, but still: there are some insights here into how people communicate. How to Sell a $35,000 Watch in a Recession.

[ vocal branding ] Ten Tips on Conducting Professional Interviews

Gary Barber has some excellent advice on Improving Your Listening Skills

Over at Tim Noonan’s excellent “vocal branding” blog is this article on five desirable qualities of a vocally conscious voice. Also worth your time on this topic is this short article by Susan Berkley on sounding your best.

An excellent way to start designing HTML emails – 20 Email Design Best Practices and Resources for Beginners. Read them through, make some decisions, and start making a newsletter.

If you’ve ever tried to insert a chart in Excel, you will have noticed all the options for charting data. This simple diagram shows when you should choose a particular type of graph.

Lately I’ve had the chance to meet a lot of people for the first time, and this list of eight tips to know if you’re being boring rings true. Thanks to everyone who has put up with me being boring in the past – I’m trying to improve!

Looking for a way to help a group of strangers start up a conversation: how about wearing a badge that has the answer to a non-personal question on it: for example, What’s your favorite design related word?