Customer service

I had another reminder of the gap between my own understanding of what constitutes a simple user experience, and what a less-savvy computer user might deem simple.

We still have a long way to go, but I’m continuing to learn. 

When helping someone use a computer, as in many things, listening is more important than talking. If one person can tell you their mental. Ideal of a proces, it’s a safe bet that others will have the same way of looking at things. 

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