This XKCD cartoon first made me interested in the book.
I was wondering whether or not to keep my Audible subscription, and this book popped up on the recommended list. Maybe I’d been spending too much time thinking about left-brain puzzles, but I really enjoyed this book: the structure is fairly predictable, but the author places you in the middle of these situations, in the mindset of people who work so hard to fix them.
If you have an engineering bent, and don’t mind some cursing, it’s worth a listen / read.