tech product experience is more than just features

A post over at 37 signals on looking good vs technical features reminds me that in considering a tech product, there are plenty of other things to describe than just the size of the hard-drive, or whether it has this or that technology.

My current phone has a perfectly adequate screen and keypad, but its interface drives me to distraction so often, and that is why I end up not enjoying it as a phone. Having said that, I chose it for its reliability as a phone – it never randomly switches itself off, and it has great battery life. My old K-Jam, which I loved, couldn’t be trusted as a phone, and so ends up retired, even though I miss it, and I’m looking for a new smartphone to take its place.

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