KinoKuniya Australia – a story of poor customer service (and how they fixed it)

A friend of mine – karen – is one of the most book-oriented people I know. She has a massive book collection, is thoroughly well-read, and is also a big advocate of comic books and graphic novels. As such, she has long been going to KinoKuniya and advocating that others do the same. It’s her …

community design patterns

An excellent presentation on a “pattern language” for communities shows a number of common touch-points in building a community website. If you’ve ever struggled to explain a social media site to someone, reading through this presentation will help you understand what all social media sites have in common. Knowing these patterns is important not just …

character limits on twitter

I was looking around for a short post that summarised the character limits on the various twitter fields, and I couldn’t find it anywhere, so I worked it out. Here it is for future reference: Username: 15 characters Full name: 20 charactersLocation: 30 charactersURL: 100 charactersBio: 160 characters Tweet: 140 characters (obviously)For a retweet, the …

tweeting at conferences

Has tweeting at conferences had its day already? Good discussion in the comments there too. This post goes beyond the talk of *sigh* tweckling (twitter heckling, where the audience teams up against the speaker, saying increasingly harsh things) and looks at whether you are giving the proceedings your full attention if you’re trying to sum …